TACTICAL ASSERTIVE COMMUNICATION

OUTLINE

In this session we will give you strategies on how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

In recent times we have all heard a lot in the media regarding bullying, whether it be at school, work or the home. This session is designed to provide the individuals within your company the tools and knowledge to be able to communicate more effectively and considerately, ensuring that this is not a problem among your staff.

Assertiveness underpins an effective communication style that drives growth and a competitive edge through clear goal setting and enhanced performance feedback discussions. The goal of our Tactical Assertive Communication workshop is to empower participants to become effective communicators and highly effective influencers.

OBJECTIVES

•Understand the differences and links between, self-confidence, self-esteem and
assertiveness

•Know what influences self-esteem

•Know how to read aggressive, passive and passive/aggressive behaviour

•Know how to project self-confidence

•Know how to communicate with confidence and how to use your voice effectively

•Know how to write assertively

•Recognise your strengths and build on them

 How to say ‘No’ politely