The De-escalation Coach
Certified Learning Professional
De-escalating hostile and potentially violent situations
ALL EMPLOYEES DESERVE TO HAVE SKILLS TO DE-ESCALATE VOILITILE SITUATIONS
Step into a world where tensions rise, and conflicts brew - a world where your ability to master de-escalation becomes crucial. Welcome to our comprehensive course on "De-escalating Hostile and Violent Situations," your gateway to defusing volatile scenarios with confidence.
In a rapidly changing society, whether you're a part of law enforcement, customer service, healthcare, or simply seek invaluable conflict resolution skills, this course empowers you to navigate turbulent waters. Dive into the realm of conflict psychology and wield effective techniques grounded in both research and real-world experience to promote safety, cooperation, and open communication.
Topics Covered in this course
Our first Priority- SAFETY
Our number one priority is to ensure the safety and well-being of everyone involved, including yourself and others. Here are some key points to consider when facing aggressive individuals, and I will try to give some real life examples along the way.
Choices
There are of course, lots of options, but when it comes to the crunch there are only three. Two of which are applicable and suggested and the third is just downright foolish.
The De-escalation process
Here I talk about the process of de-escalating any situation incorporating the widely-used model which I created. In most cases, disagreements may be resolved almost immediately but what happens when a customer is not happy with the resolution? It is at this point the de-escalation process is put in place.
Planning the response
I will walk you through a 5 step process which focuses on the customers needs through listening and clarifying skills, but also getting the desired outcome as part of your job requirements. (S.A.C.R.A) is the acronym for STOP - ACKNOWLEDGE - CLARIFY - REALITY - ACTION
gETS rESULTS...
JOSHUA KNIGHT | TED X ONE MINUTE TALK WINNER
Gerald has what the other others don’t, and whether that comes from his years of facilitation experience, or from from his media experience, or the results he gets, if you are looking for someone who will get you get results , I recommend you engage Gerald today.
ENGAGES STAFF...
SGT. RACHEL WHITFORD | QUEENSLAND POLICE
Gerald has been working with my team for some years and I have found him to be fantastic to assist my staff with personal development and motivation! Gerald is not only interesting and fun but manages to engage my staff whom work in a wide variety of areas across the organisation! Many of my staff have approached me after our sessions to tell me how much they have gotten out of it and how this has helped them in the workplace!
GREAT VALUE EVERY TIME...
KERRY BROCKS | FOUNDER OF THE ASIA PACIFIC INSTITUTE OF LEARNING & PERFORMANCE
Gerald is one of the most talented facilitators that I have ever had the pleasure to work with. He is a delight to work with and will go out of his way to ensure his clients get great value every time. He has high integrity, is very personable and relates to all levels well, and is very reliable. I have no hesitation to recommending Gerald as an exceptional learning professional who will meet and exceed expectations.
PICTURE THIS.
An individual with whom you are interacting teeters on the brink of crisis, emotions running high. What's the remedy? A well-structured plan and a toolbox of de-escalation strategies to turn to when you spot the signs of escalation. These tools become your lifeline, helping you regulate the emotions behind the behaviors, mitigate risks, and provide much-needed support.
Signs can be subtle or glaring – hands over ears, withdrawal, rocking, tapping, or even defiance of direction. As detectives of emotions, we learn to identify these cues and patterns, understanding the distress and offering the right support. These behaviors might start as "low level," but ignoring them could propel them into a crisis.
You'll learn:
01.
Essential skills to mitigate danger.
02.
Understanding why we get ANGRY.
03.
Apply de-escalation techniques to re-direct aggression and promote calmness.
04.
Develop your communication skills, including active listening and effective communication with others.
05.
What to say - A five step process to de-escalate any situation.
other Offerings
About Gerald Pauschmann
Most people want strategies on how to deal with abusive, aggressive and sometimes hostile people in the workplace. Imagine having a toolbox full of strategies on how to de-escalate potentially violent situations and how to build resilience.
In the past five years, I have been the guest speaker at 60 national conferences and specialised in providing an understanding of human behaviour in the business context.
"I am thrilled to have developed this workshop. Over the last 30 years we have presented to nearly half a million participants through my keynote presentations. face-to-face workshops, online zooms/Teams and on my dedicated YouTube Channel, The De-escalation Coach. I will continue to deliver high quality engaging content to empower individuals give them the tools to de-escalate almost every situation"
more reviews (from LinkedIn)
Gerald assisted me develop new methods for presenting in public and communicating at work. He brought depth of experience and a structured approach to his "classes", as well as a good sense of humour. Highly recommended!
Barbara Jinks
Renewable gases for energy
Gerald is a dedicated consultant and facilitator who always looks to add value to his clients. He is willing to go the extra mile and is always suggesting new ways of doing things so as to assist the client in achieving their business objectives.
Gary Daveson
HR SPECIALIAS
senior hr & l&d executive
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