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Emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In a world where the number of people we work with on a daily basis has multiplied, the ability to understand and harness human emotions is critical to success.

Good leaders are emotionally literate and secure and are not threatened by others or their differing opinions and beliefs. They do not become easily defensive or angered. Good leaders are empathetic, accepting and compassionate. They are inspiring and motivating, adjusting their management style to the unique values and motives of those they lead.

According to Daniel Golmen, author of Emotional Intelligence, 90% of the difference between star performers and average performers in senior leadership positions is Emotional Intelligence.