OUTLINE

Conflict between staff members, colleagues and people around you can become toxic and spread if not addressed in an appropriate and careful way. However, navigating this kind of situation can be like walking through a mine field: be careful where you tread because there’s a lot that can go wrong!

Since you can’t prevent conflict, we can learn how to handle or manage it productively. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals.

.Our Conflict Management Training is a practical, skills-based course This course is for managers, team leaders, and other staff who deal with people who want the tools and techniques to resolve conflict effectively.