Creating strategies on how to de-escalate a persons violent outbursts using empathy and non violent communication

Conflict between staff members, colleagues and people around you can become toxic and spread if not addressed in an appropriate and careful way. However, navigating this kind of situation can be like walking through a mine field: be careful where you tread because there’s a lot that can go wrong!

In this session we will give you strategies on how to become more confident and comfortable with personal assertiveness, how to cope with other people's negativity and how to respond when someone else is being overbearing or aggressive towards you.

Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a new or emerging supervisor, team leader or frontline manager it’s now up to you to make difficult decisions, give feedback and drive performance.

Are you ready to challenge your ability as a presenter and deliver better results? This one-day course will enhance your skills and confidence by providing a new perspective on presenting.

Emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In a world where the number of people we work with on a daily basis has multiplied, the ability to understand and harness human emotions is critical to success.

To a fair degree, your organisation is only as good as the staff you employ. When it comes to the crunch, your team is responsible for reaching company goals and targets. Excellent customer service is, therefore, an essential part of your overall business success.

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Cultural awareness is sensitivity to the similarities and differences that exist between different cultures and the use of this sensitivity in effective communication with members of another cultural group. Personal cultural competence is the actions we personally take to expand our knowledge of other cultures and how we use that to shape service to those people.

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The Prioritisation and Time Management workshop is an essential, highly interactive, and engaging one day training course which uses a range of business exercises to illustrate key principles and concepts for effective management of time.

Facebook, Twitter, and YouTube all encourage people to watch and share short, informal videos. It’s no secret that video is important. And this makes employees particularly receptive to video in corporate learning programs. That means trainers, instructional designers, and anyone else tasked with training employees should be creating instructional videos as part of your corporate learning program.